Shipping Policy

Shipping Policy

Once we have received your payment, we will despatch your order within 2-3 working days.

To guarantee safe delivery, all our UK orders are sent by Signed Delivery.

A signature will be required so please ensure there is someone available to receive your goods, otherwise a calling card will be left and it will be your responsibility to collect from the local depot.

If your order is out of stock, we will contact you by email with an estimated despatch date or alternative.

Postage and packing costs for deliveries are added to each order at a cost of £3.95, if the order is below £25

We regret we are only able to handle UK mainland deliveries at this time. 

If you haven't received your order within 7 working days, please send an email to our team at hello@staffords-online.com

Return & Exchange Policy

Returning your product because you changed your mind?

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions. 

For online sales, we'll refund the standard delivery charge if the full order is returned within 14 days.

Returning a faulty item?


If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. 

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

For online purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.